Project Management

As soon as you make the decision to award your contract to K2, our experienced Project Managers will assume responsibility for the planning, development, monitoring and full implementation of your project. With over 30 years of experience working within the healthcare setting, our expert Project Managers have the capabilities and skills to effectively steer, advance and support your project to ensure a smooth transition and full user acceptance.

Each Project Manager will assemble a full, experienced team with a clear governance structure to ensure accountability and the success of your implementation project. With the pathway defined, we will build a comprehensive work plan and maintain the evolving business strategy while working in partnership with you to achieve a safe, efficient, and controlled go-live with minimum disruption to staff and the running of your hospital.

We want you to see the maximum benefit from your investment and our project team and in-house clinicians will work closely with you to identify risk and will be fully committed to the successful execution of your project, and beyond, to ensure continued user support and operational utility and effectiveness.

With over 100 sites having gone live with K2 maternity management systems across the UK, Ireland and Australia you know your project is safe in our hands.

Implementation

With K2’s extensive implementation experience with healthcare providers in the UK and across the globe, you can be assured of a world class service delivery for your project and a smooth transition to your new maternity system. Our experienced Project Managers, in-house clinicians and project teams will work closely with each new customer to support them through the entire implementation process to ensure all strategic goals and compliance requirements are met.

With strong communication, and working in accordance with local and national quality standards, each project will be developed and implemented to support all of your strategic goals to achieve and realise the maximum benefit potential for your hospital. With a seamless and integrated approach, K2 will effectively and efficiently drive your project to guarantee the identification of a full risk management strategy, safe data migration and operational compliance to attain your hospital’s requirements and vision.

We are proud of our implementation knowledge and expertise and our years of experience give us a real understanding of exactly what is involved to achieve the successful running of your new system. We remain committed to the ongoing and effective running of your K2 system and so communication will not end on implementation, rather we will continue to preserve a productive working relationship and to maintain standards to drive the development of your system as requirements change and governance reforms.

Quality System

Meeting the needs of our customers and stakeholders is our top priority and, by implementing a fully accredited Quality Management System, K2 are confident that we can not only meet but exceed the expectations of our customers, as well as surpass statutory and regulatory requirements whilst laying firm foundations for future development.

Our approach to quality is encompassed by The International Organisation for Standardisation (ISO) who have developed a series of international standards that are the most influential and successful standards ever devised. These are quality management benchmarks that are widely used as the first base of good practice and continual improvement. They are viewed as a framework for good management across the whole of a business.

K2 are proud to hold ISO 13485:2016 which, as the most widely recognised Quality Management standard for medical devices worldwide, demonstrates K2’s ongoing commitment to supplying world-class products and services that consistently achieve exceptional utility and efficiency.

ISO 13485 are standards specific to medical device quality systems. This standard requires additional adherence relating to design controls, process controls (including environmental controls), special processes, traceability, record retention, and regulatory actions, which are more critical for the medical device industry.

Training

As part of our full management and implementation service, K2 are delighted to offer customers the very best in training and on-site development. Identifying all your training and development needs is a priority for us during the project management phase, and training those that require expert knowledge, and those requiring end user tuition, is a vital part of our commitment to our customers.

Continuing professional support throughout your implementation pathway and beyond will enable you and your colleagues to make the most from your new system. K2 will guarantee that users are taken through every step of the system in a thorough, tailor-made, training programme to ensure they are fully engaged and empowered to gain the maximum benefits from the new software.

From identifying training needs and the development of training documents, through to managing the delivery of the training and familiarisation programmes, K2 will provide and develop all necessary training strategies to ensure users are fully acquainted with the capabilities of the new system.

Training sessions focus on empowering users and to ensure they find the software both user tempting and user rewarding. Our experienced trainers will take you and your colleagues through every step of a comprehensive training programme and will provide assistance and guidance throughout our working relationship. We are confident that our experienced trainers will leave you with all your expectations fully met in terms of performance, utility and user acceptance.

Support

With all K2 staff dedicated to the highest quality of service, we are committed to delivering a proactive, informed, consistent and reliable support service to ensure all our customers’ needs and expectations are fully met.

Working closely with customers and stakeholders to understand their requirements, the K2 support team have the experience to communicate knowledgeably, clearly and correctly in order to support and resolve any issues that may need addressing for both individual licence holders as well as Trust wide systems.

We continually review and develop our client service strategies to ensure the on-going success of your K2 installation through the provision of timely, consistent and professional support. We take pride in our services and any problems or queries are dealt with as a priority and are seen through to resolution and complete customer satisfaction.

Offering a variety of contact methods to suit client needs, including telephone, email and on-site visits, we are confident that through our professional and collaborative support mechanisms we will not only meet but exceed the expectations of all our customers.

If you need support for your K2 product, please contact customer support.